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Closure rates for leads that come from service and maintenance calls should be a minimum of _______.
Companies that meet or exceed the service agreement KPI tend to close their replacement leads at a higher rate.
The KPI of how many leads should be generated from service and maintenance calls is______.
An example of an established standard of when a technician would have a discussion regarding replacing equipment is _______.
When a TM fully understands a contractor’s business and can answer questions and solve problems on-site, it is known as ______.